Frequently Asked Questions
Vendor FAQ's
Hospital FAQ's
What is VendorClear?
VendorClear is a web-based vendor access service for hospitals and Healthcare Industry
Representatives (HCIRs). HCIRs electronically store all the necessary credentials online
which allows hospitals to access this information through our secure website. Additionally,
hospitals can easily communicate 24/7 with HCIRs via the internet.
Why do I need to use VendorClear?
Hospitals partner with VendorClear to manage vendor credentials, track vendor activity and
communicate with their HCIRs. HCIRs must sign up and provide all required credentials prior
to providing any services in the facility.
How do I register?
To sign up, hospital vendor representatives must register an account and send proof of each required credential to
VendorClear. To get started go to www.VendorClear.com and click on REGISTER NOW! at the top of the screen,
under the log in section. This process will take approximately 10 to 15 minutes.
You will need a valid email address and credit card. If you are part of a corporate account you
will need the corporate account number before registering.
Please Note: Once you complete the initial registration process you MUST return to
VendorClear.com and register with the participating hospital. Only facilities you register for
will be able to see your profile.
What is the fee?
Level 1 HCIRs: $59 per person annually
Level 2 and 3 HCIRs: $129 per person annually
Note: You DO NOT pay per hospital, just one fee per year. This gives you full access to your
VendorClear.com account 24/7. Payment is required during registration so please have
available a valid credit card or corporate account number. All credit card payments
automatically renew at the end of the period.
Is my information secure?
Yes. Our system uses the same type of security found using online banking and we don’t
share your information with third parties (see our privacy policy on our home page). Only
VendorClear.com participating facilities for which you register and VendorClear.com
employees are able to view your information.
How does the VendorClear service work?
It’s easy! After you have gathered the required credentials, you can email or fax them to us at
your convenience.
Email: documents@VendorClear.com Fax: 952-843-5345
We recommend waiting 15 minutes after you fax or email documents before calling to verify we
received the documents and when to expect them posted to your profile. We can be reached
Monday through Friday 7:30 am to 5 pm CST. Our toll free number is 1-888-850-7484.
What if a non VendorClear Hospital asks to see my credentials?
Upon completing the sign-up process with VendorClear, your credentials are available anytime,
anywhere there is internet access! Even if a hospital does not use VendorClear,
you can sign in to your account, and print off your credentials and provide hard copies to the hospital.
If the facility requires registration with another credentialing company, simply print the documents,
or download your documents electronically from your VendorClear account and submit to that provider.
Why are you doing a criminal background check?
VendorClear does not perform the criminal background check.
Many of our participating hospitals require HCIRs to submit a clean national criminal background check
or proof that a criminal background check has been completed.
What credentials do you require?
First, the credentials are not VendorClear.com requirements. The participating hospital is
requesting all of the items and our private and secure database assists hospitals in managing
important training certifications, immunization records, proof of insurance, and policy
agreements, etc. Second, the required credentials may be slightly different for each
participating hospital. Please login to your account, click on tools, hospital Documents and choose
the state and facility for specific requirements from the participating facility.
How do I know what credentials are required?
Login to your VendorClear account, go to tools, click on hospital Documents,
choose a state and the participating facility.
May I send the credentials incrementally?
Yes. Send the credentials as you receive them or send them all at the same time. Please
send documents one of the following ways:
Email: documents@VendorClear.com Fax: 952-843-5345
We recommend waiting 15 minutes after you fax or email documents before calling to verify we
received the documents and when to expect them posted to your profile. We can be reached
Monday through Friday 7:30 am to 5 pm CST. Our toll free number is 1-888-850-7484.
When will I get a receipt?
Your credit card will be billed when you register. You will automatically receive an email
receipt.
What is the cost of VendorClear to healthcare facilities?
There is no fees for a healthcare facility to use our service.
Does VendorClear offer any customizable solutions?
Definitely! We work with each healthcare facility to determine their unique needs for vendor access. From custom credential lists to vendor categories, we are very flexible and will make sure we provide a solution that best fits your needs.
How much does your service cost for our vendors?
It depends on their Level. Currently we have four levels in our system which range from free to $129 per year. Additionally, we have over 100 corporate accounts that offer discounted pricing for volume licensing.
Do the vendors pay a fee per hospital?
No. The vendor pays one annual fee which allows them to get in compliance with any of our member hospitals.
How many hospitals does VendorClear work with?
We currently have more than 700 facilities under contract.
How long does it take to implement VendorClear?
Any healthcare facility can be activated in minutes. From there we will work with the hospital every step of the way to ensure a smooth and easy implementation process. The typical implementation process takes 30-60 days.
Does the VendorClear system print badges?
Absolutely! Healthcare facilities can customize their badges to include their logo, the vendor’s photo, date, time, department and much more.
Sample Badge!